Privacy Policy

Last Updated: 2025/08/27

Introduction

CrownTech Holdings ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.crowntech-holdings.com (the "Site") or interact with our services across our business divisions: Energy Brokerage, Property Development & Real Estate, and ICT Consultancy. By using our Site and services, you consent to the data practices described in this policy.

Who We Are

We are a group of companies. Our holding company is registered in Seychelles as an International Business Company (IBC). Our primary operational branch, through which we provide our services, is registered as a foreign company in South Africa.

Information We Collect

We may collect personal information that identifies you ("Personal Information"). The type of information we collect depends on how you interact with us. 
  • Information You Provide Voluntarily: 
  1. Contact Forms: Name, email address, phone number, company name, and any message you send us. 
  2. Service Inquiries: Information specific to a service (e.g., utility bills for energy brokerage; property requirements for real estate; IT infrastructure details for ICT consultancy). 
  3. Newsletter Sign-up: Email address. 
  4. Client Onboarding: Business details, financial information for billing, contractual documents, and authorized user details. 
  • Information Collected Automatically: 
  1. Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and other diagnostic data. We collect this using cookies and similar tracking technologies. 
  2. Location Data: General location based on your IP address. 
  • Information from Third Parties: We may receive information about you from publicly available sources or lead generation partners, where permitted by law.

How We Use Your Information

We use your Personal Information for the following business purposes: 
  • To provide, operate, and maintain our services across all divisions. 
  • To communicate with you, including responding to your inquiries and sending service-related notices. 
  • For energy brokerage: to analyze your energy consumption and obtain competitive quotes from suppliers. 
  • For property services: to match you with properties, list your property, or manage developments. 
  • For ICT consultancy: to assess your IT needs and propose solutions. 
  • To process transactions and send you related information, including invoices. 
  • To send promotional communications about our services, where you have consented to receive them. 
  • To improve our Site and services. 
  • To prevent fraud and enhance the security of our network and services. 
  • To comply with legal obligations.

Legal Basis for Processing (GDPR & POPIA Compliance)

We process your Personal Information on the following legal grounds: 
  • Performance of a Contract: To fulfill our obligations to you as a client. 
  • Legitimate Interests: To operate our business, provided your fundamental rights are not overridden. 
  • Consent: Where you have given clear consent for us to process your information for a specific purpose (e.g., marketing emails). 
  • Legal Obligation: To comply with applicable laws and regulations.

How We Share Your Information

We may share your information with: 
  • Service Providers: Third parties who provide services on our behalf (e.g., cloud hosting, payment processing, CRM software, email marketing, energy suppliers, property listing portals). 
  • Business Partners: Where necessary to provide a service you requested (e.g., sharing your business details with an energy supplier to secure a quote). 
  • Legal Authorities: If required to do so by law or in response to a valid legal request. 
  • Group Companies: Within our corporate group structure between our Seychelles IBC and South African branch for operational and administrative purposes. 
We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law.

International Transfers of Data

As an international group, your information may be transferred to and processed in countries other than your own, including Seychelles and South Africa. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including implementing appropriate safeguards like Standard Contractual Clauses (SCCs).

Data Security

We implement appropriate technical and organizational security measures designed to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this policy, including to fulfill legal, accounting, or reporting requirements. Retention periods will vary depending on the type of data and the purpose for which it is held.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Information: 
  • Access: The right to request copies of your personal data. 
  • Rectification: The right to request that we correct any information you believe is inaccurate. 
  • Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions. 
  • Restrict Processing: The right to request that we restrict the processing of your personal data. 
  • Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you. 
  • Object to Processing: The right to object to our processing of your personal data. 
  • Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time. 
To exercise any of these rights, please contact us using the details in Section 13.

Cookies

Our Site uses "cookies" to enhance User experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact our Information Officer at:

CrownTech Holdings Ltd
22 Vaalrivier Street
Vanderbijlpark SE4
Vanderbijlpark, 1911
South Africa

Attn: Information Officer / Data Protection Query 
Email: privacy@crowntech-holdings.com

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.
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